For doctors and practice managers
Help your team spend less time repeating the same admin.
Start with practice information, routine enquiries or an internal handoff. Have us build a non-clinical workflow, or teach your team to use one in a private workshop.
Hands-on implementation or a private team workshop
Send a short enquiry first. Booking a call is optional, and there’s no commitment to a project.
I founded Studio Moku and Design Match, led design at StubHub, and was Moonfare’s first Head of Design. I’ve also taught AI workshops at PepsiCo and Deloitte.
Danielle Thompson, founder of Switchboards
Your first AI project doesn’t need to involve medical decisions. Begin with an administrative task, approved information and a person who checks the result.
Possible starting point
Now:
Reception keeps answering the same questions about opening hours, appointments and where to find forms.
With AI:
Prepare replies from approved practice information for staff to review. Individual health questions are directed to the clinical team, not answered by an automated workflow.
Approved opening hours and booking instructions → reply draft → staff review.
Patient details and clinical questions stay outside this example.
Possible starting point
Now:
The process is in a document somewhere. A new team member asks a colleague instead.
With AI:
Organise approved administrative instructions into a shared reference, with sources and a clear owner for checking them. Start with the recurring back-office work.
Possible starting point
Now:
Changes to opening hours or booking instructions need rewriting for the website, email and reception team.
With AI:
Use content repurposing to draft each version from the same approved update. Staff check the wording and details before sharing.
Possible starting point
Now:
Tasks are passed verbally, and someone has to ask again to find out what was done.
With AI:
Explore a task summary using non-patient administrative information, with responsibility and next steps visible. Use a shared writing style for consistent internal updates.
Choose a non-clinical task and understand how your team handles it today. We’ll scope the work around that task, rather than asking you to change the whole practice.
Visualize
Identify the repeated administrative question, the approved source material and the person responsible for checking the answer. Keep patient-specific information out of the initial examples.
Automate
Have the agreed workflow built for you, or learn to set it up in a private workshop. We check the tools and permissions before confirming what can be connected.
Optimize
Try the workflow with agreed sample material. Check accuracy, tone and review steps, then decide what needs to change before the team uses it routinely.
Tell us about your practice in a short enquiry. We’ll help you choose between implementation and private training, without routing you into an unrelated coaching workshop.
No. This offer focuses on non-clinical practice administration and team workflows. It doesn’t cover diagnosis, treatment decisions or connecting patient records.
Yes. Choose hands-on implementation in the enquiry. We’ll discuss one task, assess the setup and agree the scope, handover and support before beginning.
Yes. Choose a private workshop and tell us how many people would join. The agenda and approved examples are agreed around your team’s work.
No compliance certification is included. Your practice’s authorised people need to approve tools, access and permitted information before use. Please don’t include patient information in the enquiry.
No. Send an enquiry first, and choose help deciding if you’re unsure. Danielle can reply by email. The option to book a call appears after your enquiry is saved.
Choose implementation, a private workshop or help deciding. Tell us a little about your business and we’ll reply by email.
Call optional. No newsletter signup.